Why "Better" Matters


Especially When it Comes to Creating Memories

Abandoned after the eruption of Mt. St. Helens in 1981, our Randle home sat empty for a decade before we rescued it in 1991. It was a falling-down wreck when we bought it—so decrepit it wasn’t even included in the valuation of the property.

The porches had fallen down, the foundation had slipped, and only the moss kept the roof intact.

Despite that, our family and friends enjoyed long weekends in this idyllic getaway two hours from Seattle. Some of our best times were when it was still just a “stationary tent,” with no doors, windows, electricity, running water or indoor plumbing.

We hauled water until we hired a water witcher and ended up drilling a 165-foot-deep well.

We cooked on the campfire, used Coleman lanterns, hauled in 5-gallon containers of water, and slept on the floor in sleeping bags. It felt like going to summer camp.

The property had a two-hole outhouse built in 1940, which we resurrected and used. Because few things are more “fun” than going outside in the middle of the night, carrying a flashlight, to use a spooky old outhouse!

We had many adventures, like a death-defying trip to Burley Mountain lookout where, in one sweeping vista, we could see three magnificent mountains—Mt. Adams, Mt. St. Helens and Mt. Rainier.One time we rescued our kids and a friend as they crossed a field unaware of a bull grazing nearby. We spent long days hanging out at Yellow Jacket Ponds, fishing for trout, playing in the water, then coming back to the house to fry fresh fish for dinner.

The lookout at Burley Mountain allowed unobstructed views of the surrounding mountains and forests—important for spotting fires. Christina and Charley rest in the shade.

Andrew and Erin goofing around, with the crater of Mt. St. Helens in the distance.

Andrew, Max, Stuart and Charley with the day’s catch; Rusty in the corner.

We captured rubber boas, and watched bats descend at dusk to feast on insects.

We caught frogs, lizards, garter snakes and crickets that occupied our “guest aquarium” until they were released before heading back to Seattle. And we foraged for wild berries, fruit and nuts growing on our land. It was the complete antithesis of life in the city.

We spent two decades restoring the house, and eventually furnished it with hand-me-downs from our Seattle home, plus artifacts lovingly collected over the years. It felt very familiar and homey to us. However by 2013, with both boys grown and gone, we weren’t spending as much time at our country home. So I decided to try listing it on AirBNB — and quickly learned we weren’t really prepared.

After righting the foundation, rebuilding the porches and chimney, roofing and painting.

We loved Randle “as is.” We viewed it through the lens of our own memories and experiences—and not through the eyes of strangers.

Our first guest gave us a forgiving review. The next was brutal, and though I was upset by it, she was right: the house wasn’t ready for prime time. Thus began my quest to revamp it to create the “best guest experience” we could offer.

Looking toward the fireplace. We gathered the rocks and had a local stone mason set them. “The Orr House” oar is an homage to “Mrs. Orr,” former occupant and whom we believe to be a benevolent spirit at the house.

I began by replacing the bedding and linens, and expanded from there, doing what we could to make people feel welcomed and help ensure a pleasant stay. I worked hard, along with David and our property manager, Cathy Kane, to achieve “super host” status! It’s an accomplishment that requires continued hard work to retain.

Super-host status is fleeting. You have to work hard to hang on to it!

People naturally shop around for the best deals, and we think they recognize the value in staying in our home. There are nearby rentals that are more or less expensive, but none offer quite the same spaces and experiences. Pet owners love that their dogs can safely romp on 22 acres of land, pretending they are their wild ancestors on the hunt. And looking out across the Big Bottom Valley in the morning to see a herd of elk is an amazing treat.

In terms of recognizing value—we’re grateful to Verizon for being the only proven carrier in Randle. I routinely remind our guests to bring lots of quarters for the pay phone in town if they have AT&T, Sprint or T-Mobile. We put a positive spin on the lack of cell service by positioning it as a “digital detox” experience, but the truth is, we love that Verizon sees value in serving areas like Randle, where none of the other major carriers are to be found. We regard it as our lifeline to the civilized world.

It’s been a 25-year journey so far. For us, we’ve found #BetterMatters—especially when it comes to memories. And chorus frogs singing you to sleep.

Christina insisted on wearing her velvet dress and patent-leather shoes on the rope swing—even at night!

All Photos © Terri Nakamura 1991 through 2016

We’ve been Verizon customers since 2002 when our oldest son began as a cadet at West Point. As part of an awesome group of Verizon influencers, I’m grateful to Verizon for giving me the opportunity to use and test some awesome devices and tech. No additional compensation is provided, nor are favorable comments promised. All opinions are my own.

This post was originally published on Social Media Stories & Tech, and on the blog, The Medium.

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